Shipping and Return Policy for MODELD

Thank you for shopping with MODELD! We are committed to providing you with high-quality garments and accessories. Please read our Shipping and Return Policy carefully before making your purchase.

Shipping
1. Pre-Order Processing Time: If you place a pre-order for any of our products, please note that it may take 3 to 5 weeks for your order to be processed, manufactured, and shipped. We appreciate your patience as we ensure the quality of your items.

2. Normal Order Processing Time: For normal orders, including in-stock items, we aim to process and ship your order within 5 working days from the date of purchase.

3. Standard Shipping: Our standard shipping option typically delivers orders within 6 to 15 days after they are dispatched. Please keep in mind that this is an estimate, and delivery times may vary depending on your location and any unforeseen circumstances.

4. Tracking Information: Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.

Return Policy
1. Final Sale: Please note that all sales are final, except in cases where the product is defective.

2. Defective Products: If you receive a defective item, please contact our Customer Support team within 7 days of receiving your order. We will guide you through the return process. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by a proof of purchase.

3. Return Process for Defective Products:
  - Contact our Customer Support team at [contact@modeld.app] within 7 days of receiving the defective item.
  - Provide detailed information about the defect and include clear photos as evidence.
  - Our team will assess the issue and guide you through the return process if it meets our criteria for a defect.
  - If your return is approved, we will provide you with a return shipping label.
  - Once we receive the defective item, we will inspect it and, if found to be defective, process a refund or replacement, based on your preference.

Please ensure you review your order carefully before completing your purchase, as we do not accept returns for reasons other than defects.If you have any questions or need further assistance, please don't hesitate to contact our Customer Support team at [contact@modeld.app]. We are here to assist you with any concerns or inquiries you may have.